MBWA is no more. How do you manage a remote team? So we’ve had our first full quarter of COVID remote work; enough for the ‘hey let’s do remote work all the time’ chatter to die down, as isolation, loneliness,
I’ve had experience with a bunch of different development methodologies in my career, starting with military acquisition–the problems of which (e.g. the $600 hammer stories) led to many changes in project management (e.g. PMBOK), lean processes, the agile manifesto etc.
I have had a lot of success with Experience Maps, also known as Customer Journeys. It’s really a way to re-introduce systems thinking to those who don’t have that mindset from human factors engineering. You have to think of the product